Cape Coffee provides a straight forward returns and exchange policy that enables you to exchange any item purchased through our website on the condition that the item is returned to us within 14 days of the date of purchase, and that the item is in resalable condition (it shows no sign of use, wear or damage and is returned in the original manufacturers packaging). Consumables (filters for example) must be in their original and unopened packaging.
Please note that we don’t provide a refund on purchased items unless they meet the conditions of our refund policy (see below). Our returns policy does not include the cost of return postage. This cost must be borne by the purchaser. Please choose your purchases carefully.
We will happily provide you with a refund on any item purchased through our website provided it meets the following conditions:
- The item was faulty or damaged
- The incorrect item was shipped or the item does not match what was displayed on the website
- The item was unavailable or out of stock at the time of purchase
- The item was damaged during shipping
Please note that shipping costs are not refunded. Refunds will be processed within 7 business days of receipt.
If you have any questions about our Returns Policy please email us firstname.lastname@example.org or use our contact form.